A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.
Posted Jan 14, 2026 - 18:13 UTC
Identified
Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.
Posted Jan 14, 2026 - 16:50 UTC
Investigating
We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.
Posted Jan 14, 2026 - 15:53 UTC
This incident affected: PaperCut Hive & Pocket (US hosting region - PaperCut Hive & Pocket, AU hosting region - PaperCut Hive & Pocket, UK hosting region - PaperCut Hive & Pocket, EU hosting region - PaperCut Hive & Pocket, CA hosting region - PaperCut Hive & Pocket).